Every competitor's phone is off right now.
Real number, real agent, real reply. Reset any time — .
No queue. No hold music.Start the clock and watch what happens.
Nobody chooses the dentist with the nicest website or the installer with the best reviews. They choose whoever picks up. And in most South African small businesses, the person who picks up is also the person doing the work — so half the time, nobody does.
It goes to voicemail. Almost nobody leaves one. You never learn it happened, so it never shows up as a problem — it just quietly shows up as a slower month.
By the time it lands, they've had two others. The Lead Response Management study — MIT's James Oldroyd with InsideSales, 15 000 leads and over 100 000 call attempts — found the odds of qualifying a lead fall twenty-one-fold between a five-minute reply and a thirty-minute one.
Rescheduling, reminders, chasing, re-typing the same details into three systems. None of it grows anything. All of it costs you evenings.
Three sliders. Move them to roughly match your business and see what the enquiries you never answered are worth.
That's roughly 6 jobs a month going to whoever answered first. Not lost to price. Lost to silence.
Nothing on this block is a statistic we are asserting. The sliders open on a plausible shape so the page isn't empty, and every vertical page has its own version with its own starting point. Move them to your figures and the number is yours — the only claim we make here is the multiplication. Where a real published figure is used anywhere on this site, it is named and sourced on the spot.
Generalists build you a chatbot. We've learnt how these four actually run — the language, the objections, the compliance, the way the money moves.
The trade that answers first gets the job.
The enquiry that waits two days instructs someone else.
An empty chair costs more than an empty inbox.
Every direct booking is a commission you keep.
Not "AI solutions". Specific systems that do a specific job, live in two to six weeks, with a person you can phone if they break.
Answers WhatsApp, web chat, forms and email in seconds. Screens, quotes, books. Hands you the ones worth your time.
Picks up the phone in your accent, takes the details, and sends you the summary before you've finished what you were doing.
The admin behind the admin — quoting, invoicing, reminders, handovers, the re-typing between systems that nobody should still be doing.
When off-the-shelf won't do it: a real application, built for how your business works. Eight to twelve weeks, milestone-billed.
We don't rip anything out or ask you to change how you work. We put something in front of the leaks and then we watch it.
We map where enquiries arrive, where they stall, and what that's costing in Rands. Free version takes a week. You keep the report either way.
Two to six weeks. You see it working on your own enquiries before it goes live, and you approve every word it says.
It starts answering. We watch every conversation for the first fortnight and correct it in public, not in a spreadsheet.
Monthly: what it caught, what it missed, what changed. It gets better because somebody is actually looking at it.
Awake AI is new. Most agencies would fill this space with stock logos and a made-up percentage. Instead, here's exactly what we measure from day one — and the moment there are real numbers from a real South African client, they go here with their name on them.
Eleven of them, and every one is real and running in your browser right now. No form, no email, no "book a demo to see the demo". Three are below; the rest are through the door.
Work a week of enquiries by hand while the job keeps pulling you away. Nobody clears it. Then watch the same week run itself, with your hands off the controls.
Colour in the springbok, the lion or the meerkat, tell the agent what you want behind them, and take the picture home.
A real stopwatch. Send one enquiry to your own business and to anyone you want to measure yourself against, then time who answers first.
Ranges rather than a single number, because a five-person practice and a forty-person firm aren't the same job. No "contact us for pricing" tier.
Not "live" as in a demo you can look at. Live as in answering your real enquiries, in your voice, on your real number. If we miss the thirtieth day for any reason that is ours, you do not pay for that month. We publish this because nobody else in this market will.
For the business whose main leak is simply not answering fast enough.
Reception plus voice plus the operations behind it. Where most clients land.
When what you need doesn't exist yet and buying it isn't an option.
You can absolutely buy a chatbot subscription for the price of a takeaway. It'll be live this afternoon, it'll answer generic questions, and it will be exactly as good as the hour you spend configuring it. For some businesses that's genuinely enough, and we'll say so on the call.
We map your actual enquiry flow, write what it says in your words, connect it to your diary and your systems, watch every conversation for a fortnight, and change it when it's wrong. It's the difference between owning a tool and having the job done.
Start with the audit. It's free, it takes a week, and you keep the report whether or not you ever work with us.
If a person decides which attorney to instruct in the first hour after something has gone wrong in their life, this page is about your firm — whichever of those areas is on the door.
This is the whole loop, running whether or not anyone is at the office. Every step below is something the system does on its own.
People phone a firm on the worst week of their year
They are anxious, and they will phone the next name on the list within the hour. Whoever answers first, in a human tone, wins the instruction.
Intake eats fee-earning time
Taking the same details for the fifteenth time this week is not what your hourly rate is for, and it is not what anyone went to law school to do.
Compliance makes everyone cautious
So nothing gets automated at all and the firm stays slow. There is a middle path, and it starts with never letting the agent give advice.
About 2 matters a month instructed somewhere else, because somewhere else answered first.
Answers on web, WhatsApp and phone within seconds, in the register your firm actually uses, and never offers an opinion on the merits.
The enquiry that waits two days instructs somebody else, and nobody ever phones back to tell you why.
Establishes the area of law, the urgency and the jurisdiction, then books the consultation into the right attorney’s diary rather than a general inbox.
An hour a day of fee-earning time spent establishing whether a caller is even a matter the firm takes.
Takes the details once, properly, and hands them over structured — so the first real conversation starts from something rather than nothing.
Taking the same details for the fifteenth time this week, then taking them again properly when the file finally opens.
Retention, hosting and access set deliberately instead of by default, with private model hosting available where the matter demands it.
A client asking where their information is kept and who can see it, and nobody in the firm being able to answer with a straight face.
With your permission we enquire at your firm exactly the way a real client would — web form, phone and WhatsApp — on a Friday evening and again on Monday at 08:00.
Then we show you the gap in one line: exactly how long your firm took to answer, next to what one instructed matter is worth to you. We bring a live demo of an intake agent handling your actual practice areas, so you are not being asked to imagine anything.
Answers instantly on web, WhatsApp and phone, qualifies the matter, books the consultation into the right attorney’s calendar and sends the engagement letter automatically. POPIA-safe and privately hosted — sell the confidentiality as hard as the speed.
That is the whole product in one screen. Somebody has the worst weekend of their year, they reach for the first attorney they can find, and the difference between instructing you and instructing the next name on the list is whether anybody answered on a Sunday evening.
It never gives legal advice and it never estimates a claim. It gathers, it reassures, it captures the facts that matter for that matter type, and it flags conflicts against your existing files before a consultation is confirmed. Privileged content can run on models hosted in a region you control, and for the first fortnight a person here reads every conversation it has and corrects it.
Not before. It removes the risk entirely for a risk-averse buyer, and it costs us almost nothing, because it always lands within weeks.
Once the answering works and you trust it, this is where it goes next — software your competitors cannot copy in a week.
Clients see case status, documents, next steps and invoices, with secure messaging.
Clients see case status, documents, next steps and invoices, with secure messaging. "Where is my matter?" is the call that consumes your reception, and a firm can bill this as a client-service differentiator rather than absorb it as a cost.
Talk about this one →Questionnaires that generate engagement letters, leases, basic wills and contracts — which lets the firm sell fixed-fee productised law, an entire revenue line that did not exist before.
Questionnaires that generate engagement letters, leases, basic wills and contracts — which lets the firm sell fixed-fee productised law, an entire revenue line that did not exist before.
Talk about this one →A small compliance-audit app the firm gives or sells to its own SME clients.
A small compliance-audit app the firm gives or sells to its own SME clients. Build it once, every firm wants to be the one offering it, and it quietly feeds them leads.
Talk about this one →One of these gets built once and licensed to everyone in your industry. That is the difference between an agency and a product company — and it is why this is hard to copy. A competitor can copy an offer in a week. They cannot copy a shipped product.
A week. We map where enquiries arrive and where they die, in Rands.
Two to six weeks. You approve every word before a customer sees it.
We watch every conversation for the first fortnight and fix in public.
Monthly: what it caught, what it missed, what changed.
No jargon and nothing hand-waved. This is the sequence, in order, with the part most people worry about written underneath each step.
Somebody has been arrested, retrenched, served, or hurt. They find your firm on a Sunday evening or at 21:40 on a Wednesday, and they will phone the next name on the list within the hour if nothing happens. The web form, the phone and the WhatsApp number all land in the same place and the clock starts on all three.
Not a legal disclaimer and not an auto-responder. A reply that acknowledges what has happened in human language, explains plainly that the attorney is not at her desk right now, and starts gathering — because the person on the other end mostly wants to know that somebody has them.
RAF, divorce, transfer, CCMA, deceased estate, contract dispute — each needs a different set of first questions. It routes on matter type, asks only what that type actually needs, and requests the document that settles it: the accident report, the letter of demand, the offer to purchase, the notice of termination.
Parties are captured at intake and checked against your existing matters. A clash is flagged to you before a consultation is put in the diary, rather than discovered awkwardly in the room.
Into the attorney who does that work, in a slot that respects court days, and with the file already carrying the facts. The client gets a confirmation and a short list of what to bring.
The status update that stops the phone ringing, the outstanding-document chase, the reminder that a consultation is tomorrow. Ordinary courtesy that no firm has time for and every client remembers.
The whole thread is on the matter when you open it — who called, what happened, what was captured, what was flagged, and the prescription or transfer date already noted. Retention is set per firm and defaults to twelve months.
We are in Cape Town and most of our legal work is here, which means the system knows the suburbs, the traffic between them and what a sensible window actually looks like. None of it is a technical limit — it is just where we know the ground best.
Commercial, conveyancing and litigation firms around Riebeek, Loop and Long Street
Bellville, Durbanville, Tygervalley, Parow, Goodwood — labour, family and RAF practices
Claremont, Wynberg, Rondebosch, Constantia — estates, conveyancing and family
Somerset West, Strand, Stellenbosch, Paarl
Table View, Milnerton, Century City
Johannesburg, Pretoria, Durban and Gqeberha — the courts differ, the intake problem does not
We would rather lose the sale than take a fee for something that will not move. Here is the honest version of both columns.
Not sure which column you are in? Take the free The Slow Intake Report first. It costs nothing, and the number it gives you answers the question better than we can.
This block fills with real figures from a real South African legal business the moment we have them and they are happy to be named. Until then, here is what we measure.
Start with the audit. It's free, it takes a week, and you keep the report whether or not you ever work with us.
Above is the shape of it. The full catalogue lists every single thing we build — what it is, what it actually does, how long it takes and what it costs — plus the four pods you can buy it as, everything it plugs into, and an honest page on when you should hire somebody else instead of us.
Most agencies sell you "services" and then send an invoice every month for as long as you let them. We sell four named units with a duration, a team and a price on each one, so you know exactly what you have bought before you buy it. Open any of them to read the whole thing.
Filter it if you like, but nothing here is hidden behind a sales call. Each card opens to the full explanation — what it is, why it matters, and what it will and will not do.
Nobody wants a system that demands they abandon the diary, the CRM and the accounting package they have used for nine years. This sits on top of what you already have. And where the answer is genuinely a rebuild, we will say so rather than pretend a connector exists.
On models: we are not tied to one vendor. Claude, GPT and Gemini each do some things better than the others, and for legal and medical work we run open-weight models privately so content never leaves infrastructure you control. Which one is behind your build is a decision we make on the merits and tell you about, not a religion.
There are good firms in this market and some of them are a better fit for you than we are. Here is the honest version, including the cases where you should not phone us at all.
Eleven toys in the rack, every one of them switched on. Everything marked live is the real thing running in your browser — not a video, not a mock-up, and not something a salesperson has to unlock for you first. Have a go. Try to break it. Judge us on what you find rather than on what we say about ourselves.
Two of these four tiles are the real app, running. Not a screenshot.
A CEO’s whole operation on one screen, built inside the Microsoft 365 they already pay for.
Open it →Upload the plan, get the building. The geometry in the render is the geometry in the drawing.
Slide the proof →Fifteen screens of protocol, dosing and recovery — one app, not a dashboard bolted to a spreadsheet.
Demo being cut down for the browser.Arrived half-built across four partial saves. We worked out what it was meant to do and got it generating again.
Open a statement →Left, the plan that went in. Right, what came back.
Drag, or focus the slider and use the arrow keys.
Same screen, same numbers, no monthly slide deck. Dashed out because nobody is on it.
The four above are real and named with permission. What is missing is a measured before-and-after — that number belongs to the client, and none has published theirs yet. When one does, it goes here with their name on it.
If you would like that to be you: the first three businesses in each industry pay no setup fee and keep their founding rate for twelve months, in exchange for the case study, a Google review and two introductions. That is the whole deal, and it is on the pricing page with the other four.
Three things that tell you more than a testimonial would.
Message us and start a stopwatch. The number you get is the number your customers would get.
Everything in the Playground is running. If it's clunky, that tells you something real about how we build.
Published, in Rands, on the page. Anyone hiding their pricing is telling you something too.
Forty enquiries a month and four hundred are different systems. More volume usually means more edge cases, not just more messages.
WhatsApp alone is straightforward. WhatsApp plus phone plus three forms plus a shared inbox is a week of plumbing before anything clever happens.
A modern diary and a normal CRM: easy. A practice management system from 2009 with no API: not impossible, but honestly quoted.
Legal and medical work carries POPIA obligations and, often, private model hosting. It costs more because it should.
Every figure on this page is under what the rest of the South African market charges, and that is deliberate rather than desperate. We are new. The Results page is empty and we are not going to fill it with borrowed logos, so the only way we get real South African numbers on it is to be the obvious, easy, low-risk yes for the businesses who go first.
The honest version of the deal: help the business first and the rest follows. If your enquiries get answered, your diary fills and your admin stops eating your evenings, you tell someone. In industries where everybody knows everybody, that has always been worth more than a margin. We would rather be paid properly in three years by people who stayed than squeeze the first thirty.
Two things we will not pretend about. These are founding prices and they will go up as the case studies land — the businesses who come in now keep theirs for as long as they stay, and that is in writing. And cheap does not mean thin: the scope on this page is the same scope at any price, because a system that half works is worse than no system at all.
Do not take our word for it. Here is what we are priced against — published, with the sources, in August 2026.
| What you'd be buying | South African market | Awake AI |
|---|---|---|
| Self-serve WhatsApp bot you configure it |
R299 – R799 a month | We'll tell you to buy one if that's the honest answer |
| Packaged AI receptionist off the shelf, limited minutes |
R999 – R3 500 a month | — |
| Done-for-you AI reception built, connected and tuned |
R3 000 – R20 000 a month | R2 450 – R9 500 |
| Setup / implementation | R5 000 – R150 000 | R0 – R2 500 free for the first three in each industry |
| Advisory retainer consulting, not building |
R15 000 – R40 000 a month | — we build instead |
| Custom AI application | R75 000 – R200 000 | R45 000 – R280 000 |
| A human doing it receptionist or junior admin |
R8 000 – R15 000 a month business hours only |
Answers at 02:00 on a Sunday |
Sources, August 2026: BizAI (self-serve bots R299–R799, receptionists R999–R3 500, human receptionist R8 000–R15 000); BlueBird Digital (managed R3 000–R20 000 a month, setup R25 000–R150 000+, junior admin clerk R8 000–R15 000); Auto Alpha Advisory (professional setup R5 000–R30 000, advisory retainer R15 000–R40 000, custom agent R75 000–R200 000). Every figure above is theirs, not ours. If one of them has moved, tell us and we'll change the table.
Every engagement starts with the audit — free version in a week, paid deep version a flat R2 500 and credited in full against any build you go ahead with. It tells you where the money is leaking and what fixing it would cost. If the honest answer is that you don't need us, that's what it'll say.
These are not launch promotions. They are how we sell, permanently, and they exist because we audited the ten AI and development firms competing in South Africa and found that not one of them runs even a single offer like these.
Not live as in a demo you can look at. Live as in answering your real enquiries, in your voice, on your real number. If we miss the thirtieth day for any reason that is ours, you do not pay for that month.
The first three businesses in each industry pay R0 setup and keep their founding rate for twelve months. In exchange: a case study with the real numbers in it, a Google review, and an introduction to two people you rate.
The deep audit is a flat R2 500, and every rand of it is credited against any build you start within thirty days. You keep the report either way, including the part that says you do not need us.
Some businesses cannot carry the risk of a new system, and we would rather work than argue about it. A law firm starts paying the month its first AI-booked consultation lands. A trade runs a pilot month priced per recovered lead. A guesthouse prices the retainer against the OTA commission it stops paying.
Take the Growth Engine and the Marketing Engine together and both are ten percent off, permanently. Pay a year up front and two months are free. Refer a business that signs and your next month is free — there is no cap on that, and in industries where everyone knows everyone it is the only marketing that has ever really worked.
For years we ran campaigns for South African businesses and watched the same thing happen. The ads worked. The leads arrived. And then a good third of them simply evaporated between arriving and being answered.
Not because anyone was lazy. Because the person meant to answer was on a roof, in a patient's mouth, or in court. Because the enquiry came in at 20:40 on a Saturday. Because three quotes went out on Monday and ours was the second one.
You cannot fix that with more advertising. You fix it by putting something at the front door that never sleeps, never gets busy, and never forgets to follow up.
Most AI automation being sold here is repackaged from somewhere else — American playbooks, American assumptions, dollar pricing with a Rand conversion. It doesn't account for WhatsApp being the default channel, for load reduction, for medical aids, for POPIA, or for the fact that a South African customer can tell within one message whether they're talking to something local.
We're in Cape Town. We price in Rands. And we only take on four industries, because going deep in four beats being adequate in thirty.
We're not a reseller with a white-labelled chatbot. We're not going to tell you AI will transform your business. And we're not going to put logos on the results page that aren't ours. If a R299 tool would do the job, we'll say so on the call — we'd rather lose the sale than take a fee for something that won't move.
Cape Town, South Africa. We work across the country and with clients abroad, but the office and the humans are here.
…
You do not have to take our word for any of it. Everything in the Playground runs in your browser, right now, with no form in front of it.
Need to change it? Reply to the confirmation email, or send us a note and we will move it.
We process personal information on your behalf when we run an agent for you. You remain the responsible party under POPIA; we act as an operator. We don't sell data, we don't train public models on your customers' conversations, and you can have everything back or deleted whenever you ask.
Only what you deliberately type into the contact form. This site sets no cookies and runs no analytics — the calculator, the Playground and every tool here run entirely in your browser and send us nothing. That is why there is no cookie banner in your way.
The contact form is the one exception, and only when you press send. What you typed goes to our own system so we can reply, and — because this is the thing we build — an agent reads it and answers you on the spot. If you pick a time, that call goes into our diary. We keep your name, contact details, what you wrote and the time you sent it. We do not sell it, we do not add you to a mailing list, and we do not train public models on it. Ask us and we will delete it. If you would rather send nothing at all, WhatsApp or email us directly instead — the details are on the contact page.
Conversation transcripts, the contact details a customer volunteers, and whatever the workflow needs to do its job — a booking, a quote, a callback. Retention is set per client, defaults to twelve months, and can be shorter.
Hosting region is agreed per client. For legal and medical work we can run models privately so that content never leaves infrastructure you control. Sub-processors are listed in your agreement and you're told before any of them change.
Access, correction, deletion and objection, as POPIA provides. We build the mechanism to action those requests into every deployment rather than leaving you to do it by hand.
You hear from us first, in plain language, with what we know and what we don't. We support your notification obligations to the Information Regulator and to affected people.
If something here isn't clear or isn't enough for your compliance officer, say so and we'll go through it properly. Contact us.
Most of the AI automation sold into Cape Town was designed somewhere else. That is not a complaint about quality — a lot of it is good software. It is that the assumptions underneath it were made for a market where people email, where the power stays on, where one language is enough, and where GDPR is the law that matters. None of those four hold here, and the gap shows up in the places that cost money.
AI agents that answer your enquiries — on WhatsApp, on the phone, on your website and in your inbox — within seconds, at any hour, in your own words. They answer what they can, ask what they must, book the job in your diary, and hand you anything that needs a person. We also build the unglamorous half: the quoting, the invoicing, the follow-up that never happens and the re-typing between systems that eats a week.
The clients are small and mid-sized businesses across the city and the province — the CBD and Foreshore, the Southern Suburbs, the Northern Suburbs and Durbanville, the Atlantic Seaboard, Somerset West and the Winelands, and up the West Coast. Trades, professional services, practices and hospitality, mostly. If your enquiries arrive faster than people can answer them, that is the problem we work on.
Rarely on price. Almost always on silence. The message lands at twenty to eight on a weeknight or halfway through a Saturday, nobody sees it until Monday, and by Monday the customer has three quotes and a date booked with whoever replied first. Nothing about that was a pricing decision.
Two local things sharpen it. The first is the channel: this is a WhatsApp market, and a WhatsApp left unanswered for two hours reads as a business that is closed or does not want the work. The clock a customer runs on WhatsApp is not the clock an email runs on. The second is power. Load reduction still cuts supply across overloaded suburbs through the morning and evening peaks, and the evening peak is exactly when domestic enquiries arrive. An agent hosted properly keeps answering when your office cannot.
We have written up what the response-time research actually says — including what it does not claim, and why most of it describes a market that is not this one.
It is on the page, in Rands, like everything else we sell. AI reception starts at R2 450 a month, the full front desk at R5 900, and custom builds are scoped after a paid discovery phase rather than guessed at. The full price list is published because anybody hiding their pricing is telling you something.
Before any of that, there is a week-long audit that counts what actually reaches you and what gets answered, and puts a Rand figure on the gap using your numbers rather than ours. It is the cheapest thing we sell and it regularly ends the conversation, because a business already answering nine enquiries in ten inside ten minutes does not need us.
The quote that goes cold over a weekend, and what an unanswered site visit is worth once you put your own close rate against it.
Client intake when somebody has finally decided they need an attorney, and the POPIA dimension that is not optional in this profession.
After-hours calls nobody counts, the recall half of the same problem, and the medical aid question that makes it harder here.
Direct bookings against platform commission, and a season that arrives whether or not you are staffed for it.
Four things, and they are the reason imported playbooks underperform rather than fail outright. WhatsApp is the channel rather than a secondary one, so an agent has to be good there first and everywhere else second — including voice notes, which are normal here and which a surprising number of tools still cannot handle.
Language is not a translation setting. A customer who opens in English, slips into Afrikaans for a sentence and back again is not an edge case in this city, and an agent that resets or answers in the wrong one reads as foreign. Seasonality is sharper too: hospitality here has a December and January that arrive whether or not anybody is staffed for them, and the trades have a winter of geysers and leaks that does the same thing in reverse.
And POPIA governs the personal information arriving in every one of those conversations. It is not GDPR with the names changed, the transfer conditions bite the moment a supplier processes offshore, and the Information Regulator enforces it rather than the supplier’s terms of service. We set out the plain version in our POPIA guide and what we ourselves do with data on our POPIA page.
It matters for the things that need a room. A workshop where your team argues about what the agent should say is better in person, and the first fortnight of corrections goes faster when somebody can come and sit with the person actually fielding the calls. It matters for invoicing in Rands and for being in the same time zone when something breaks at five to five.
It does not matter for the software. Anyone telling you that AI built in Cape Town is technically better than AI built in Berlin is selling geography. What is actually different is the design decisions — which channel comes first, which law applies, what happens when the power goes — and a supplier anywhere could make those correctly if they understood the market. Most do not, which is the real argument, and it is a smaller one than it sounds.
We work with clients outside the country too, and we invoice some of them in dollars. Being here is a reason to trust the design, not a reason to pay more.
Open the Playground. It runs real working agents in your browser with no form, no email address and no “book a demo to see the demo”. If what you see there is not better than what you have, there is nothing for us to talk about.
Then read the thing that argues against us: when a cheap subscription chatbot is genuinely the better buy, including the thresholds that rule us out. Most small businesses in this city sit under at least one of them.
If you still want to talk, book a call or send a WhatsApp and start the clock on us. Seeing how quickly we answer is a more useful test than anything on this page.
Ten articles, all of them written, all of them free to read without giving us anything. Every figure in them is either sourced against a named study or marked as your own number to fill in — we do not estimate on your behalf, and we do not publish percentages we cannot trace.
| Off-the-shelf tool | Built for you | |
|---|---|---|
| Live in | An afternoon | Two to six weeks |
| Monthly cost | R299 – R1 500 | R2 450 – R9 500 |
| Who configures it | You, in your evenings | Us, and we keep tuning it |
| Knows your prices & availability | Only what you paste in | Connected to your actual systems |
| Books into your diary | Sometimes, with add-ons | Yes, with your buffer rules |
| Phone calls | No | Yes, with Awake Voice |
| POPIA & private hosting | Generic terms, offshore | Agreed per client, SA-aware |
| When it gets something wrong | You find out from a customer | We're watching, and we fix it |
You're under about thirty enquiries a month, they arrive on one channel, the questions are simple and repetitive, and you enjoy tinkering. That's a real scenario and we'll say so on the call.
Your jobs are worth more than a few thousand Rand, enquiries come from everywhere, the answers depend on things only your systems know, or you're in a regulated industry. The maths gets obvious fast.